Position Summary:
The Due Diligence, Onboarding, and Fraud Analyst is responsible for:
1. monitoring all aspects of the new customer onboarding process including initial due diligence, enhanced due diligence, and ongoing due diligence monitoring. Analysis includes review of new customer applications, CIP/KYC screening, initial and ongoing OFAC and PEP reviews utilizing existing vendor tools including IDology and Middesk.
2. fraud prevention and transaction monitoring across all of the GATHRR, LLC product offerings. Overall responsibility for ensuring internal and issuing bank security rules and procedures are followed. The position works closely with Operations, Customer Support, the issuing bank, settlement operations, and IT to ensure the expanding GATHRR product lines remain complaint and appropriate controls and procedures are followed and maintained. Applies anti-fraud techniques and methodologies to Identify and research patterns of fraudulent and suspicious activity including, but not limited to, ACH returns, Network card chargebacks, and other fraud trends. Will be responsible for implementing and improving anti-fraud techniques, systems, and fraud control programs and incorporating technology into processes and card products.
3. reviewing and updating compliance processes and procedures and training of operations staff.
Essential Duties and Responsibilities
Customer Due Diligence: Responsible for the customer onboarding process and performing KYC/CIP reviews, enhanced due diligence reviews and initial and ongoing OFAC and PEP screenings with the issuing bank’s service level agreement requirements.
Fraud Prevention and Mitigation: Responsible for transaction monitoring and implementation of system enhancements and modifications (blocking and padding, card / account limits, and case management). Reviews case files to identify patterns in order to develop anti-fraud techniques, systems, and fraud control programs. Explores new technologies that may be applied to combat emerging trends in fraud activity. Researches and tests analytical approaches and technologies. Develops fraud prevention policies used by fraud analysts. Develops and builds networks of relationships through organizations such as ACAMS, IAFCI, CyFin, Industry Fraud Group, etc.
Directs and/or leads investigations into activities reported as fraud, suspicious, or security concerns such as account takeover and/or data breaches. Works closely with Network fraud & security departments to ensure policies and procedures are followed and if new tools are applicable for the business. Prepares monthly fraud analytics packet for issuing bank reporting.
Analysis and Reporting: Responsible for researching, responding to, and documenting customer complaints.
Compliance Policies & Control Procedures: Monitors and improves internal processes and procedures related to fraud management and detection. Makes recommendations to improve policies and procedures to maximize departmental resources. Updates and maintains compliance document library.
Qualifications
· Associate’s degree in business or related field or equivalent relevant experience preferred
· Service professional with 3+ years’ management responsibility desired
· Must be flexible and adaptable to change
· Strong analytical and problem solving skills
· Detailed knowledge of the U.S.A. PATRIOT Act and enhanced due diligence requirements for new customer enrollments, PEP, and OFAC screenings
· Detailed knowledge of Network chargeback rules (NICS, SAFE reporting, EMS, and FRM)
· Direct Experience with the operations of automated transaction monitoring systems
· Ability to partner effectively with and influence GATHRR technology and external technology vendors
· Experience with drafting and editing procedures and workflows
· Exceptional leadership, mentoring, and coaching skills
· Ability to plan and manage multiple and competing priorities
· Multi-tasking skills required
· Disciplined self-starter
· Ability to work independently and effectively with minimum supervision
· Excellent interpersonal and communication skills (both oral and written) including PC proficiency
· Excellent time management skills